Zurich Malaysia took home the title of Best Life Insurer, a recognition of its continued efforts to deliver outstanding life insurance and family takaful solutions. The company’s emphasis on sustainability, community involvement, and cutting-edge products has distinguished it from competitors.
Junior Cho, Country CEO and Head of Zurich Malaysia, who was awarded the Outstanding CEO Award, attributed the company’s success to its employees and their relentless focus on customer satisfaction. In his statement, Junior expressed his gratitude, saying, “These awards aren’t just a recognition of what we’ve achieved but an encouragement to keep pushing boundaries. This is for the 1,500 Zurich employees who work tirelessly to put our customers first. We remain committed to offering innovative solutions that protect and empower Malaysians across all aspects of their lives.”
Zurich Malaysia also claimed the Outstanding Claims Management Award, a testament to its efficient, customer-friendly claims processes that emphasize fairness and quick resolution, enhancing customer experience and trust.
Customer-Centric Innovation Lauded at Asia Insurance Awards
The company’s focus on digital transformation continues to be a major success factor. The launch of its Straight-Through Processing (STP) system for investment-linked plans has been a game-changer, allowing customers to manage their policies with real-time updates and greater transparency. This initiative won Zurich the Customer Service Initiative of the Year award, reinforcing the company’s mission to make insurance more accessible and user-friendly.
Zurich Malaysia’s Travel Insurance Initiative of the Year award recognized the company’s ongoing work to enhance its travel insurance claims process. Leveraging advanced technology, Zurich has dramatically reduced claims turnaround times, delivering a seamless, hassle-free experience for customers on the move.
The Marketing Initiative of the Year award was earned by Zurich Malaysia’s heartwarming “Care For What Matters” campaign. The campaign struck a chord with Malaysians, reflecting the growing concerns around rising living costs and emotional well-being while offering reassurance for a brighter and more secure future.
“Moving forward, we will continue to prioritize digital innovation, customer experience, and community engagement,” said Junior Cho. “Our mission is to support Malaysians through thick and thin, ensuring they can care for what matters most.”
Also Read: Zurich Malaysia Wins Six Awards for Innovation and Customer-Centric Excellence in Insurance
About Zurich Malaysia
Zurich Malaysia is a trusted name in insurance and takaful, providing a comprehensive range of solutions through its subsidiaries: Zurich General Insurance Malaysia Berhad, Zurich Life Insurance Malaysia Berhad, Zurich General Takaful Malaysia Berhad, and Zurich Takaful Malaysia Berhad. With a nationwide network of branches and dedicated agencies, Zurich Malaysia is committed to helping individuals and businesses protect themselves from risk. For more information, visit www.zurich.com.my.
