Grene Robotics, a robotics and self-driving technology company based in Hyderabad, has joined forces with Vodafone Idea, India’s largest telecom provider, to build its enterprise platform. As a single operating system that connects all internal business processes, Vi Business Hub (ViBH), a cloud-based digital platform, will give visibility at every step of the process. With this strategy, business teams will be able to see the entire process in real time and complete tasks more quickly. For quicker customer updates, ViBH is a “mobile-first” solution that offers all functionalities on both the mobile app and the web.
The executive vice president of Vodafone Idea, Rochak Kapur, says that the new platform has changed how Vi Business communicates with customers and given the business “speed to market” in the lead-to-order continuum. Vi Business offers communication solutions to public sector organisations. Governmental agencies, small and medium-sized businesses, and start-ups in India and around the world. The company needed a digital solution to streamline and digitalize customer journeys. Its extensive portfolio of over 40 products and services. Due to Grene Robotics’ low code/no code development and agnostic integration capabilities. The company was able to implement projects quickly and with agility.
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The platform includes functional modules for managing accounts, leads, and opportunities. As well as for forecasting viability, digitising sales target setting, automating incentives, and putting business analytics into practice. It has made it possible for the sales and service teams to work remotely and gives customers management KPIs visibility. Through ViBH, Vi Business has transformed its “user empowerment” strategy from “digital enforcement” to “near-zero escalations” in lead-to-order journeys. Mandar M. Mungee, the chief revenue officer of Grenes Robotics. Intends to work with Vi Business IT teams to modernise their legacy IT estate. In the near future, to expand support to Vodafone Idea’s consumer business segment.
