Freshworks Launches Freddy AI Agent: Revolutionizing Customer and Employee Experiences with Easy-to-Deploy AI Solutions
In a move set to reshape the way businesses handle customer and…
Insights from the CX Edge Studies by Lara Truelove, Centre for Experience Management Program Leader
Under the leadership of Lara Truelove, Program Leader at the Centre for…
Lila Tretikov Joins Zendesk Board, Bringing AI Expertise and Strategic Leadership
In a strategic move set to further solidify its leadership in the…
Navigating the Future of Customer Experience: Insights from Eleanor O’Dwyer-Duggan
In an enlightening conversation with Eleanor O’Dwyer-Duggan, a seasoned CX Solution Strategist…
IPG Announces Adobe Partnership to Supercharge Content Creation with Generative AI
Interpublic Group (IPG), a leader in marketing solutions globally, has announced a…
Southeast Asia’s Customer Service Woes: A Deep Dive into Consumer Discontent and the Path Forward
Recent research has shed light on a concerning trend in Southeast Asia,…
Renewed Alliance Between Ticketek and Venues Canberra Promises a Bright Future for ACT’s Premier Events
Ticketek has announced with great excitement the renewal of its agreement with…
Zepto Unveils Membership Program to Boost Quick-Commerce Edge
In a bold attempt to redefine the quick-commerce landscape, Zepto, a leading…
Vonage and AWS Join Forces to Innovate Cloud Communications, Enhancing Digital Transformation
In a significant move that marks a new era in cloud communications,…
Teleperformance Launches TPInfinity, A New Era in Digital Consulting for Enhanced Customer Experiences
In a world where the digital landscape is constantly evolving, Teleperformance has…
PasarPolis Spearheads Insurtech Surge in Southeast Asia with Fourfold Growth Prediction by 2026
Indonesia's Insurtech Scene Poised for Unprecedented Expansion New predictions reveal an exciting…
Amazon Unveils Rufus: The Future of Shopping is Here!
Rufus, an artificial intelligence–powered shopping assistant, has just been added to Amazon's…
New Relic Pathpoint: A Revolutionary Leap in Business Observability, Merging IT with Real-World Business Insights
The observability platform industry has seen a major shift with the unveiling…
Vonage’s 2024 Report Unravels the Transformative Impact of AI in Customer Engagement
A New Era in Customer Engagement: Vonage's 2024 Report Unveiled In a…
Genesys® Embarks on a Pioneering Journey with Radarr Technologies Acquisition
Charting New Territories in Customer Experience Genesys®, a leader in artificial intelligence…