Sendbird, a market leader in communication platforms for online and mobile apps, has announced the release of its artificial intelligence chatbot, a bold step that will change the way businesses interact with their customers. By providing a simple, cost-effective way to improve client interactions, this cutting-edge technology claims to make artificial intelligence (AI) accessible to small and medium-sized businesses (SMEs).
Democratizing AI for SMEs
Sendbird provides a level playing field for tiny enterprises in an era where large organisations are using AI to improve consumer experiences. At a lowly $99 a month, Sendbird’s AI chatbot stands out as a symbol of hope, demonstrating Sendbird’s commitment to expanding access to state-of-the-art technology. Businesses in industries like retail, healthcare, education, and others that interact directly with consumers will find this project very useful, as it will allow them to use AI to provide better customer assistance and engagement.
Simplifying Technology for Businesses
An important step towards this goal has been the release of Sendbird’s AI chatbot starting package, which makes it possible to implement AI solutions without any prior technical knowledge. With this bundle, companies can build unique chatbot personalities, expand their knowledge bases, simplify processes, and track effectiveness in areas like sales, marketing, and support.
“Today, large enterprises and consumer brands use AI effectively to engage with their customers, clients, and patients. Expedia’s in-app travel planning chatbot powered by ChatGPT, for example, offers tailored travel advice and streamlines planning by starting an open-ended conversation with its chatbot – but there is no way for a small company to compete,” remarked Sendbird’s CEO and co-founder, John S. Kim. “What we aim to do with our no-code AI chatbot is to make that technology also accessible to SMBs. Sendbird proves that AI chatbots no longer require time, big budgets, or even developers so that anyone with a website can take advantage,” Kim added.
Enhancing Capabilities for Advanced Integration
The Pro package is where Sendbird really shines, with superior integration and a plethora of advanced features. It enhances the AI chatbot’s capabilities by allowing it to communicate with third-party apps, integrate with mobile apps, and add new processes. With this update, small and medium-sized businesses (SMBs) may close the gap with their larger competitors by providing engaging consumer experiences, including bots that provide personalised travel or shopping suggestions.
Integrating with Sendbird Desk for Comprehensive Support
A giant leap forward in building a unified support ecosystem has been achieved with the AI chatbot’s effortless integration with Sendbird Desk, a ticketing and support agent solution. By combining automated and human help, efficiency is elevated and customer satisfaction is greatly enhanced through the delivery of rapid and exact solutions.
The AI chatbot from Sendbird, which is based on a communication platform that industry heavyweights like Rakuten and DoorDash rely on, claims to be easy to integrate with any website or mobile app.
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Businesses may improve resource allocation, save time, and streamline support operations by using new AI capabilities, according to Kim. “It’s not just a technological leap; it’s a strategic advantage that sets businesses on the path to exceeding customer expectations.”
Sendbird is offering a free trial of its AI chatbot to small and medium-sized enterprises (SMEs) who are interested in learning more about how AI may improve customer service. Furthermore, Sendbird Desk is accessible for those who wish to enhance their client assistance and engagement even further.
The most recent developments at Sendbird empower small and medium-sized enterprises (SMEs) to adapt to a dynamic environment where consumer expectations are always changing. This ensures that industry giants do not have monopoly on great customer care.
