Changi Airport recently held its Annual Airport Celebration, a magnificent ceremony that showcases amazing people and teams whose efforts have greatly improved the passenger experience. The event is a testimony to the airport’s commitment to excellent customer service. In recognition of their outstanding achievements in the aviation industry, 21 people and a distinguished partner organisation were honoured at this prestigious event, which aimed to celebrate exceptional service excellence. The honorees were recognised in five categories.
A Salute to Exceptional Service
Central to the celebration, the awards paid tribute to those who have consistently exceeded their responsibilities. The accolades spanned ‘Service Personality of the Year,’ ‘Service Partner of the Year,’ ‘Outstanding Service Staff of the Year,’ ‘Outstanding Custodial Staff of the Year,’ and ‘Outstanding Service Team of the Year.’ Mr. Chee Hong Tat, Minister for Transport, adorned the event by presenting the premier awards, marking a significant accolade for the awardees’ commitment and diligence.
The selection criteria were stringent, focusing on individuals who exhibited extraordinary dedication, initiative, resourcefulness, and creativity. Passenger feedback and expressions of gratitude played a pivotal role in underscoring the awardees’ significant impact on the Changi service landscape.
A Compassionate Act That Goes Beyond the Call of Duty
Among the most touching narratives was that of Haresh S/O Chandran from Certis Aviation Security, who received the ‘Service Personality of the Year’ award. His remarkable kindness towards an elderly German couple in need exemplifies the essence of the Changi Service DNA. Haresh’s commitment extended well beyond his official duties, as he offered ongoing support and companionship to the couple during their difficult time in Singapore, showcasing empathy and compassion in its purest form.
Innovating Customer Service for the Better
P-Serv Pte Ltd was acclaimed as the ‘Service Partner of the Year,’ highlighting their dedication to improving the passenger experience amid challenges. By aligning with Changi’s vision and embracing technology, P-Serv has been instrumental in enhancing passenger outreach and operational efficiency. Their initiatives in training a versatile workforce and introducing innovative solutions like the Virtual Changi Experience Agent and Chatbot Max have significantly contributed to a smooth and enriched passenger journey.
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A Pledge to Service Excellence
Changi Airport’s Annual Airport Celebration does more than just recognize the exceptional service provided by individuals and teams; it underscores the airport’s pledge to uphold a superior standard of passenger experience. Through these awards, Changi Airport continues to inspire and encourage its partners and staff towards excellence in service, ensuring that every passenger’s journey is as enjoyable and memorable as possible.
For more details and high-resolution images from the event, please visit Changi Airport Group’s official image repository. All images are attributed to Changi Airport Group, capturing the spirit of the celebration and the distinguished awardees who have raised the bar in service excellence.
