Reliance Jio, one of India’s leading telecom giants, has joined forces with Plume, a Palo Alto-based tech firm, to usher in a new era of smart living and enhanced customer experiences. This collaboration is set to transform nearly 200 million premises across India, leveraging the power of artificial intelligence to provide state-of-the-art digital services.
Jio’s strategic partnership with Plume is a testament to the company’s commitment to innovation and customer satisfaction. By integrating Plume’s advanced AI-powered and cloud-based platform, Jio is poised to deliver an unparalleled customer experience through its JioFiber (Fiber-to-the-Home) and JioAirFiber (Fixed Wireless Access) services. The suite of services includes adaptive WiFi, device and application performance optimization, robust cyber threat protection, and innovative WiFi motion sensing.
HomePass and WorkPass, two consumer services enabled by Plume’s platform, stand at the forefront of this digital revolution. HomePass is set to transform houses into smart homes, ensuring seamless WiFi connectivity across all devices, enhancing application performance, and providing robust cyber threat protection. Parents will also gain better control over children’s access to content, ensuring a safe digital environment at home. On the other hand, WorkPass offers a business intelligence platform tailored for small businesses, balancing enterprise-grade technology with simplicity and accessibility.
Furthermore, Jio will utilize Plume’s Haystack support and operations suite to empower its customer support and operations teams. This proactive approach will enable swift identification, analysis, and resolution of performance-related issues, ensuring a seamless customer experience.
Mathew Oommen, President of Reliance Jio, emphasized the importance of providing advanced and secure in-home digital services to enhance the end-to-end customer experience. Adrian Fitzgerald, Chief Revenue Officer of Plume, expressed excitement about supporting Jio in its growth journey, highlighting the tailored and scalable solutions designed to meet the unique needs of the Indian market.
Recently, Jio’s sweep of all nine mobile network awards, including those specifically for 5G, is a testament to its commitment to excellence, innovation, and user satisfaction. This achievement not only sets a high standard for mobile networks in India but also positions Jio as a leader in the global telecommunications industry. As they continue to innovate and enhance their services, users can expect an even better and more reliable connectivity experience.
