SINGAPORE, 31 July 2024 – In a strategic move to elevate customer service, Doctor Anywhere, a leading regional healthcare provider, has partnered with customer experience (CX) technology leader Zendesk. This collaboration aims to enhance the support offered to its growing user base across Southeast Asia.
Doctor Anywhere, celebrated as one of Singapore’s fastest-growing companies in 2023, has continually focused on delivering exceptional healthcare experiences. With the integration of Zendesk Suite, the company is set to further improve its service quality. The Zendesk Suite combines advanced service capabilities, including messaging, analytics, community forums, and collaboration tools, to provide a seamless user experience.
Lim Wai Mun, Founder & CEO of Doctor Anywhere, expressed his enthusiasm about the partnership: “Delivering a seamless and intuitive healthcare experience has always been at the core of Doctor Anywhere, serving as the foundation for building trust and loyalty among our users. Partnering with Zendesk puts our users’ needs further in focus as we enhance the support they can expect from us. As we expand the business, we are also committed to continuously improving the quality of service we provide.”
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The Zendesk Suite allows users to interact with Doctor Anywhere through their preferred channels, leveraging automated workflows and intelligent bots. This integration, coupled with real-time analytics, empowers agent teams to collaborate efficiently and respond swiftly to customer inquiries.
Jenny Choo, Regional Vice President of Zendesk Asia Pacific, remarked, “Zendesk is proud to be a partner to Doctor Anywhere. The way they’ve disrupted the medical services space and the way they’re breaking down the barriers to access to medical services is admirable. We are happy to be part of a tech ecosystem that is delivering such important services and to be a part of their growth story.”
Doctor Anywhere continues to push boundaries in healthcare access, serving over 2.8 million users across six Southeast Asian countries. The company’s comprehensive healthcare offerings range from primary and specialist care to wellness solutions, including robust corporate services such as employee benefits programs and third-party administration (TPA) services.
For more information, visit www.doctoranywhere.com.
About Doctor Anywhere
Doctor Anywhere is dedicated to delivering personalized, borderless, and inclusive healthcare through technology and innovation. The company has made significant strides in transforming healthcare access and management for individual consumers and corporate clients alike.
About Zendesk
Zendesk aims to power exceptional service globally, combining AI, workflow automation, and human agents to deliver top-tier customer experiences. Their solutions help businesses increase customer loyalty and drive revenue efficiently.
